Telecommunicator I; Salary $44,617.87 to $60,809.63

Job Locations US-FL-Winter Haven
Posted Date 2 months ago(4/7/2023 4:31 PM)
Job ID
Blood and Viral Pathogen Risk
Minimal Risk

Position Concept

The Telecommunicator I performs public safety communication tasks involving the reception of emergency and non-emergency telephone calls in the Joint Communications Center. Members in this assignment may be required to act as a trainer.


The most important and essential job function of the position is attitude which includes the following: interacting positively and cooperating with co-workers, responding politely to customers, working as a team member, functioning under intense time pressure and responding in a positive manner to supervision.


The Telecommunicator I may perform other related duties and tasks, as required and shall have the physical, mental and emotional abilities to perform the essential job duties of the position.

Employee Benefits

  • Direct Deposit, Bi-Weekly Pay Checks
  • Medical, Dental, Vision
  • Life Insurance
  • FRS Retirement
  • 10 Paid Holidays
  • Paid Time Off
  • Tuition Reimbursement
  • Education Incentives
  • Deferred Compensation Plan
  • Wellness Incentives
  • Employee Assistance Program (EAP)
  • Free Employee Gym
  • Free Employee Health Clinic

Essential Functions

  • Operate computer
  • Operate telephone system and TDD
  • Initiate a public safety field response, provide information, make referrals or take messages
  • Provide emergency medical/fire/law enforcement pre-arrival and post-dispatch instructions to callers reporting emergencies
  • Maintain professional training
  • Process the call for service or assistance in accordance with established procedures
  • Complete required forms, documents, computer fields, etc. accurately and quickly


Education, Professional Certification or License

  • High School or GED
  • *FCIC/NCIC certification within one year of employment
  • Successfully complete Emergency Medical Dispatch (EMD) and Emergency Fire Dispatch (EFD) Certification within six months of employment (as required for position assignment)
  • Successfully complete CPR, and *TDD training within six months of employment
  • Complete FEMA Incident Command System courses (ICS 100, 200, 242,700, and 802)
  • Successful completion of positional exams
  • Complete the *DOH State Certification course for Emergency 911 Telecommunicators or obtain within six (6) months

Professional Experience

  • Demonstrated keyboarding proficiency of 35 wpm with no more than 5 errors

Environmental Conditions

  • Works under very stressful conditions
  • Works rotating shifts

Knowledge of

  • *TDD telephone system
  • *NAED Accreditation Standard
  • Resources
  • Other Agencies
  • Radio codes, signals, identifications
  • Civil Process
  • Criminal Justice system
  • PCSO policy and procedures
  • Geographical area
  • Telephone system
  • Radio codes, signals, and identifiers

Ability to

  • Speak clearly and comprehend
  • Concentrate under stress
  • Coordinate a number of activities at the same time under intense stress
  • Respond quickly with little notice in the event of an emergency, disaster or unexpected staffing shortage
  • Maintain confidentiality
  • Testify in court and represent PCSO with a positive, professional image
  • Read and write English
  • Communicate effectively orally and in writing with a wide variety of people under stressful conditions
  • React quickly, calmly and with good judgment during emergency and non-emergency situations
  • Operate specialized equipment


  • Analytical
  • Computer
  • Keyboarding
  • Basic English Grammar
  • Ability to speak in an unencumbered manner
  • Telephone
  • Interpersonal
  • Organizational
  • Record keeping
  • Multitask

Physical Requirements

  • Sit for extended periods
  • See at normal range or with accommodations
  • Hear at normal level or with accommodations
  • Speak English understandably
  • Manual dexterity
  • Ambulate independently
  • Recognize colors
  • Reach/Bend/Squat
  • Mental alertness
  • Look at computer monitor for extended periods
  • Type on computer keyboard for extended periods


  • *FCIC/NCIC: Florida Crime Information Center/National Crime Information Center
  • *FDLE: Florida Department of Law Enforcement
  • *APCO:  Association of Public Safety Communication Officials, Intl.
  • *TDD: Telecommunication Device for the Deaf
  • *NAED: National Association of Emergency Dispatchers
  • *DOH: Department of Health




Equal Employment Opportunity Employer M/F/D/V


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