The Customer Service Associate functions as the first opportunity to make a positive impact upon customers who call or visit the Polk County Sheriff’s Office Operating Center. The member shall determine the true needs of the customer, ensuring the customer is relayed to the appropriate agency member to fulfill their needs with the first telephone transfer or in-person referral. The member performs technical, operational and clerical duties, as well as sorting and distributing mail, packages and supplies within the Polk County Sheriff’s Office facilities located throughout the County. Duties shall include those required for the operation of the switchboard, courier, and mail functions. The member performs duties specific to the assigned position.
It is incumbent upon the Customer Service Associate to answer all telephones within four (4) rings and provide pleasant, professional, and courteous responses and direction to all customers. Customer Service Associates shall dress professionally in the issued uniform, or as directed.
The most important and essential job function of the position is attitude and includes the following: positive interaction and cooperation with co-workers, responding politely to customers, working as a team member, functioning under intense time pressure and responding in a positive manner to supervision.
The member may perform other related duties and tasks, as required and shall have the physical, mental and emotional abilities to perform the essential job duties of the position.
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